Privacy Policy

1. Introduction

Welcome to Maxelishop. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit maxelishop.com, place an order, contact us, or otherwise interact with our services.

Maxelishop is committed to protecting your privacy and handling your personal information responsibly and transparently. By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide Directly

When you place an order, contact customer support, or use our services, we may collect:

• Name
• Billing address
• Shipping address
• Email address
• Phone number (if voluntarily provided)
• Order and transaction details
• Customer service communications

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and browsing activity
• Referral sources
• Cookie and analytics data

3. How We Use Your Information

We use collected information to:

• Process and fulfill orders
• Provide shipping updates and order confirmations
• Respond to customer inquiries and support requests
• Improve our website, products, and services
• Detect and prevent fraud, abuse, or unauthorized activity
• Comply with legal, tax, accounting, and regulatory obligations
• Send promotional communications when permitted by applicable law

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share limited information with trusted service providers only when necessary to operate our business, including:

• Payment processors
• Shipping carriers and logistics providers
• Website hosting providers
• Analytics and security providers
• Email communication providers
• Government authorities when required by law

These service providers are permitted to use your information only for the services they perform on our behalf.

5. Cookies & Tracking Technologies

Maxelishop uses cookies and similar technologies to improve website functionality, analyze traffic, remember preferences, and enhance the shopping experience.

Types of cookies we may use include:

• Essential Cookies – Required for website functionality and checkout operations.
• Performance & Analytics Cookies – Help us understand how visitors use our website.
• Advertising Cookies – May be used to deliver relevant advertising and measure campaign performance.

Most web browsers allow you to control or disable cookies through browser settings. Disabling certain cookies may affect website functionality.

6. Data Retention

We retain personal information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Order Records: Retained as required for accounting, tax, fraud prevention, and legal compliance purposes.
• Marketing Data: Retained until you unsubscribe or request deletion where permitted by law.
• Support Communications: Retained for customer service and recordkeeping purposes.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Request restriction of processing
• Object to certain processing activities
• Request data portability where applicable
• Withdraw marketing consent at any time

To exercise any of these rights, please contact us using the information provided below.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• SSL/HTTPS encrypted website connections
• Secure payment processing through third-party payment providers
• Restricted access to customer information by authorized personnel
• Regular monitoring and security reviews

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Third-Party Services & Links

Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.

We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

10. Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, regulatory, or business changes.

Any updates will be posted on this page along with a revised "Last Updated" date.

Continued use of our website after updates become effective constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:

Store: Maxelishop
Website: maxelishop.com
Email: [email protected]
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Business Address:
4470 NORTH JEFFERSON AVENUE
MIAMI BEACH, FL 33140
United States

For faster assistance regarding orders, returns, refunds, or account-related inquiries, please contact our customer support team via email.