Refund & Return Policy

Return Policy Summary

• Returns Accepted: Yes
• Exchanges Accepted: Yes
• Return Window: 30 days from delivery
• Eligible Condition: New and slightly used items
• Return Method: By mail
• Return Shipping Label: Included in the package at no cost
• Restocking Fee: No cost
• Refund Processing Time: Within 10 business days after return approval and inspection

1. Return Eligibility

We accept returns for both defective and non-defective products within 30 days of the delivery date.

Returned items must be in either:

• New condition, or
• Slightly used condition that remains clean, functional, and suitable for resale evaluation.

Items should be returned with original packaging whenever reasonably available.

2. How to Start a Return

To request a return, please contact our support team at:

Email: [email protected]

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos if the item arrived damaged, defective, or incorrect

Our support team will review your request and provide return instructions.

3. Return Method

All approved returns are handled by mail.

A prepaid return label is included with eligible orders and may be used for approved returns at no additional cost.

Please do not return products until return instructions have been provided by our support team.

4. Exchanges

We accept exchanges within 30 days of delivery.

Exchanges are subject to product availability at the time the request is processed.

To request an exchange, contact: [email protected]

5. Return Shipping Costs & Fees

• Return Shipping: Free for approved returns
• Return Label: Included in the package
• Restocking Fee: No cost
• Handling Fee: No cost

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Include your order number and photographs of the issue so we can review and resolve the matter promptly.

Depending on the circumstances, we may provide a replacement, exchange, or full refund.

7. Refund Processing

Once a returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are issued to the original payment method used for the purchase.

Refunds are processed within 10 business days after approval and inspection.

Your financial institution may require additional processing time before the refund appears in your account.

8. Non-Eligible Returns

Returns may not be accepted in the following situations:

• Return requests submitted after the 30-day return period
• Items that have been intentionally damaged or misused
• Items missing substantial components originally included with the product
• Fraudulent or abusive return activity

9. Contact Information

If you have questions regarding returns, exchanges, or refunds, please contact us:

Store: Maxelishop
Email: [email protected]
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Business Address:
4470 NORTH JEFFERSON AVENUE
MIAMI BEACH, FL 33140
United States

Return addresses and return instructions will be provided after return approval.